Our Customers
50+ Properties across Tribal & Commercial Gaming
50+ Properties across Tribal & Commercial Gaming
Testimonials
William Heidmeyer
Slot Operations Manager
“Since switching from our previous dispatch system to Adept, the difference has been clear. Everything runs smoother, faster, and more efficiently than before. The updated interface is intuitive and user-friendly, making it easy for our team to get up to speed without a steep learning curve. What really stands out is the reliability and the additional features, which have streamlined our day-to-day operations and made our team noticeably more productive. It's clear that Adept listens to user feedback and delivers meaningful enhancements. Overall, Adept has been a valuable upgrade for our operations, and we highly recommend them to anyone looking for a dependable and modern dispatch solution!”
William Heidmeyer
Slot Operations Manager
“Since switching from our previous dispatch system to Adept, the difference has been clear. Everything runs smoother, faster, and more efficiently than before. The updated interface is intuitive and user-friendly, making it easy for our team to get up to speed without a steep learning curve. What really stands out is the reliability and the additional features, which have streamlined our day-to-day operations and made our team noticeably more productive. It's clear that Adept listens to user feedback and delivers meaningful enhancements. Overall, Adept has been a valuable upgrade for our operations, and we highly recommend them to anyone looking for a dependable and modern dispatch solution!”
James O’Kimosh
General Manager
“After migrating from our previous dispatch system, it's clear that Adept is levels above anything we have worked with before. From the initial install to now 3 years later, the Adept team continues to demonstrate professionalism, efficiency, and a strong commitment to quality. What stands out about the Adept team is their attention to detail and willingness to go the extra mile to ensure everything is done right. They continue to stay engaged, work with our team to monitor performance, discuss enhancement opportunities and make sure we get real results daily. It's clear they take pride in their work and genuinely care about their clients' success. They operate less like a vendor and more like an extension of our team. I would confidently recommend Adept to anyone looking for a modern dispatch system. They're the real deal!”
James O’Kimosh
General Manager
“After migrating from our previous dispatch system, it's clear that Adept is levels above anything we have worked with before. From the initial install to now 3 years later, the Adept team continues to demonstrate professionalism, efficiency, and a strong commitment to quality. What stands out about the Adept team is their attention to detail and willingness to go the extra mile to ensure everything is done right. They continue to stay engaged, work with our team to monitor performance, discuss enhancement opportunities and make sure we get real results daily. It's clear they take pride in their work and genuinely care about their clients' success. They operate less like a vendor and more like an extension of our team. I would confidently recommend Adept to anyone looking for a modern dispatch system. They're the real deal!”
John Forelli
Chief Information Officer
“Adept’s mobile dispatch solution has delivered measurable improvement to our slot operations compared to our previous dispatch system, driving double‑digit gains in efficiency by equipping our slot team with real‑time, in‑hand tools to respond to events quickly and effectively. From implementation through production, the Adept team has been exceptionally easy to work with, demonstrating strong partnership, deep knowledge of our operational needs, and a genuine commitment to our success. Their ongoing monitoring and support have been outstanding, giving us complete confidence in the reliability and performance of the platform. We made the right decision to migrate to Adept and would highly recommend them to any organization looking to modernize and optimize their slot operations.”
John Forelli
Chief Information Officer
“Adept’s mobile dispatch solution has delivered measurable improvement to our slot operations compared to our previous dispatch system, driving double‑digit gains in efficiency by equipping our slot team with real‑time, in‑hand tools to respond to events quickly and effectively. From implementation through production, the Adept team has been exceptionally easy to work with, demonstrating strong partnership, deep knowledge of our operational needs, and a genuine commitment to our success. Their ongoing monitoring and support have been outstanding, giving us complete confidence in the reliability and performance of the platform. We made the right decision to migrate to Adept and would highly recommend them to any organization looking to modernize and optimize their slot operations.”
Shearish Keliiholokai
General Manager
“The Adept system has become an indispensable asset to the HHR department at Rosie's, significantly enhancing our overall operational efficiency. It helps ensure jackpots and other alerts are retrieved and completed promptly while empowering our team to deliver timely, attentive service to guests across both gaming and F&B, contributing to an outstanding overall experience.
Performance has only continued to improve as the team has grown more proficient with the platform and its capabilities. With Adept, leadership can now pinpoint issues related to team member performance and processing with remarkable precision, as well as communicate, locate specific games, and analyze game performance with far greater efficiency. We can even track out of service games and required parts on one platform that allows our corporate team to expedite orders across properties for various vendors, saving us significant time and resources. Overall...we love Adept and can't imagine operating without it!”
Shearish Keliiholokai
General Manager
“The Adept system has become an indispensable asset to the HHR department at Rosie's, significantly enhancing our overall operational efficiency. It helps ensure jackpots and other alerts are retrieved and completed promptly while empowering our team to deliver timely, attentive service to guests across both gaming and F&B, contributing to an outstanding overall experience.
Performance has only continued to improve as the team has grown more proficient with the platform and its capabilities. With Adept, leadership can now pinpoint issues related to team member performance and processing with remarkable precision, as well as communicate, locate specific games, and analyze game performance with far greater efficiency. We can even track out of service games and required parts on one platform that allows our corporate team to expedite orders across properties for various vendors, saving us significant time and resources. Overall...we love Adept and can't imagine operating without it!”
Allen Vermeulen
Director of Slots
"Adept has been a game-changer for our team's service standards. Since implementing the platform, we've achieved an average response time of 39 seconds and a completion time of under 7 minutes on calls that directly impact guest service. The ability to precisely control what our team sees and responds to is something we've long been searching for — and Adept delivers."
Allen Vermeulen
Director of Slots
"Adept has been a game-changer for our team's service standards. Since implementing the platform, we've achieved an average response time of 39 seconds and a completion time of under 7 minutes on calls that directly impact guest service. The ability to precisely control what our team sees and responds to is something we've long been searching for — and Adept delivers."
Walt Rains
Gaming Operations Manager
"Derby City Gaming has been opened seven and half years and I cannot imagine what we would be like without ADEPT. ADEPT is clearly the eyes and ears of the gaming department. Every gaming attendant, tech, server, and gaming manager are logged in during all shifts. ADEPT gives us the data to fully manage the department. It gives locations for jackpots, paper outs, BV issues, service lights, really anything that could disrupt a patron during game play. It helps us monitor the attendants, techs, and servers by giving us the number of hours they have worked along with their activity during their shift. ADEPT is also our first stop for gaming data history. ADEPT is one of the key ingredients found in the success of Derby City Gaming."
Walt Rains
Gaming Operations Manager
"Derby City Gaming has been opened seven and half years and I cannot imagine what we would be like without ADEPT. ADEPT is clearly the eyes and ears of the gaming department. Every gaming attendant, tech, server, and gaming manager are logged in during all shifts. ADEPT gives us the data to fully manage the department. It gives locations for jackpots, paper outs, BV issues, service lights, really anything that could disrupt a patron during game play. It helps us monitor the attendants, techs, and servers by giving us the number of hours they have worked along with their activity during their shift. ADEPT is also our first stop for gaming data history. ADEPT is one of the key ingredients found in the success of Derby City Gaming."
Dave McDade
Assistant General Manager
"Adept USA has been an exceptional partner for our team. Their platform has helped us streamline dispatch operations, improve response times, and drive measurable efficiency across our property. What truly sets Adept apart is their responsiveness and commitment to continuous improvement. They actively seek feedback and work alongside us to refine the solution to meet operational needs. We value the partnership and look forward to continued collaboration."
Dave McDade
Assistant General Manager
"Adept USA has been an exceptional partner for our team. Their platform has helped us streamline dispatch operations, improve response times, and drive measurable efficiency across our property. What truly sets Adept apart is their responsiveness and commitment to continuous improvement. They actively seek feedback and work alongside us to refine the solution to meet operational needs. We value the partnership and look forward to continued collaboration."
Steven Maxwell
Director of Information Technology
“Adept Support has consistently delivered fast, reliable assistance. Their team is knowledgeable, responsive, and always goes the extra mile to resolve issues quickly. Adept has greatly improved operations across our Slot Operations and F&B departments, helping us deliver a consistently winning experience to our guests."
Steven Maxwell
Director of Information Technology
“Adept Support has consistently delivered fast, reliable assistance. Their team is knowledgeable, responsive, and always goes the extra mile to resolve issues quickly. Adept has greatly improved operations across our Slot Operations and F&B departments, helping us deliver a consistently winning experience to our guests."
Jeffrey Berndt
Director of Slot Operations
"Overall, our experience with Adept USA as a dispatching system has been positive and supportive of daily operations. It helps streamline productivity and has reduced response times by giving a clear snapshot of floor activity, wait times, and current tasks at a glance. Creating daily shift reports is more efficient, and it supports leadership in staying responsive to guest service needs. During high-volume periods, we can quickly identify who is available or idle without needing to run a full report. The ability to load weekly project lists and monthly promotions helps keep the team informed and aligned. Agents appreciate being able to see which jackpots are already carded, allowing them to begin write-ups before arriving at the machine. When used appropriately, the escalation feature helps maintain steady workflow across the floor."
Jeffrey Berndt
Director of Slot Operations
"Overall, our experience with Adept USA as a dispatching system has been positive and supportive of daily operations. It helps streamline productivity and has reduced response times by giving a clear snapshot of floor activity, wait times, and current tasks at a glance. Creating daily shift reports is more efficient, and it supports leadership in staying responsive to guest service needs. During high-volume periods, we can quickly identify who is available or idle without needing to run a full report. The ability to load weekly project lists and monthly promotions helps keep the team informed and aligned. Agents appreciate being able to see which jackpots are already carded, allowing them to begin write-ups before arriving at the machine. When used appropriately, the escalation feature helps maintain steady workflow across the floor."
Timothy Mura
Slot Operations and Sportsbook Manager
"Thanks to Adept, our Slots Team has been able to operate faster, smarter, and more efficient than ever. Working with them has improved our response times and communications, and it makes data easily accessible for analysis in any way we choose. They are highly responsive to feedback and consistently roll out new features that create meaningful benefits for both our team and our guests."
Timothy Mura
Slot Operations and Sportsbook Manager
"Thanks to Adept, our Slots Team has been able to operate faster, smarter, and more efficient than ever. Working with them has improved our response times and communications, and it makes data easily accessible for analysis in any way we choose. They are highly responsive to feedback and consistently roll out new features that create meaningful benefits for both our team and our guests."
Jennifer Randolph
Manager of Slot Operations
"The Adept Dispatching System has had a tremendous positive impact on our Slot Floor operations. Since implementing Adept, we have been able to deliver faster, more efficient service while maintaining the highest standards of customer care.
With this system in place, our average service response times have dropped to under four minutes, and jackpot response times have been reduced to just ten minutes. These improvements have significantly enhanced the overall guest experience and streamlined our team’s performance on the floor.
Adept has truly elevated our ability to provide prompt, professional, and customer-focused service."
Jennifer Randolph
Manager of Slot Operations
"The Adept Dispatching System has had a tremendous positive impact on our Slot Floor operations. Since implementing Adept, we have been able to deliver faster, more efficient service while maintaining the highest standards of customer care.
With this system in place, our average service response times have dropped to under four minutes, and jackpot response times have been reduced to just ten minutes. These improvements have significantly enhanced the overall guest experience and streamlined our team’s performance on the floor.
Adept has truly elevated our ability to provide prompt, professional, and customer-focused service."
Thomas Gibson
Director of Gaming Operations
"Adept has made our response times for floor calls dramatically. The reporting from Adept is very useful to identify weak spots and make adjustments. We have even begun implementing Adept to get data for our KPI charts."
Thomas Gibson
Director of Gaming Operations
"Adept has made our response times for floor calls dramatically. The reporting from Adept is very useful to identify weak spots and make adjustments. We have even begun implementing Adept to get data for our KPI charts."
Dan Cuic
General Manager
"Adept has been a great partner for us. Their team is responsive, collaborative, and invested in our success. What stands out most is how seriously they take client feedback. We’ve seen our input turn into real product improvements that actually work in a live environment. That commitment to partnership and product refinement really separates them in this space and makes their product second to none."
Dan Cuic
General Manager
"Adept has been a great partner for us. Their team is responsive, collaborative, and invested in our success. What stands out most is how seriously they take client feedback. We’ve seen our input turn into real product improvements that actually work in a live environment. That commitment to partnership and product refinement really separates them in this space and makes their product second to none."
Michele Stein
Director of Gaming Operations
"I went from a property with a centralized dispatch requiring a dedicated team member to sit and relay issues, to a property with the Adept devices. Adept gave us the ability to man our floor with the freedom to be mobile but still have the dispatch program at our fingertips. Having individual dispatch has made a world of difference in customer service times!"
Michele Stein
Director of Gaming Operations
"I went from a property with a centralized dispatch requiring a dedicated team member to sit and relay issues, to a property with the Adept devices. Adept gave us the ability to man our floor with the freedom to be mobile but still have the dispatch program at our fingertips. Having individual dispatch has made a world of difference in customer service times!"
Derek Peluso
Senior Director of Gaming
"Our property has been fortunate to partner with Adept for many years. Adept's products have helped transform our Slot department into a lean and efficient operation. One of the best parts of working with the Adept team is how they continue to push the envelope by updating and improving their already excellent products. The Adept team has always provided our property with excellent, quick, and around the clock service."
"our current Slot Attendant average response time is well below 2 minutes. "
Derek Peluso
Senior Director of Gaming
"Our property has been fortunate to partner with Adept for many years. Adept's products have helped transform our Slot department into a lean and efficient operation. One of the best parts of working with the Adept team is how they continue to push the envelope by updating and improving their already excellent products. The Adept team has always provided our property with excellent, quick, and around the clock service."
"our current Slot Attendant average response time is well below 2 minutes. "
Jamie Gliddon
Director of Information Technology
“The team at Adept USA has been a pleasure to work with over the past five-plus years. Not only do they offer a solution that provides significant strategic advantages over manual systems, but their support is also exceptional. With more than 30 years in the gaming industry, I can confidently say that the support I’ve received from Mahesh and his team is truly top-tier. Another area of excellence is Adept USA’s willingness to be flexible with their system and to truly take the customer’s feedback regarding additional functionality into consideration for customization and upgrades.”
Jamie Gliddon
Director of Information Technology
“The team at Adept USA has been a pleasure to work with over the past five-plus years. Not only do they offer a solution that provides significant strategic advantages over manual systems, but their support is also exceptional. With more than 30 years in the gaming industry, I can confidently say that the support I’ve received from Mahesh and his team is truly top-tier. Another area of excellence is Adept USA’s willingness to be flexible with their system and to truly take the customer’s feedback regarding additional functionality into consideration for customization and upgrades.”
Julie Jodoin
Director of Information Technology
“The team at Adept USA has been a pleasure to work with over the past five-plus years. Not only do they offer a solution that provides significant strategic advantages over manual systems, but their support is also exceptional. With more than 30 years in the gaming industry, I can confidently say that the support I’ve received from Mahesh and his team is truly top-tier. Another area of excellence is Adept USA’s willingness to be flexible with their system and to truly take the customer’s feedback regarding additional functionality into consideration for customization and upgrades.”
Julie Jodoin
Director of Information Technology
“The team at Adept USA has been a pleasure to work with over the past five-plus years. Not only do they offer a solution that provides significant strategic advantages over manual systems, but their support is also exceptional. With more than 30 years in the gaming industry, I can confidently say that the support I’ve received from Mahesh and his team is truly top-tier. Another area of excellence is Adept USA’s willingness to be flexible with their system and to truly take the customer’s feedback regarding additional functionality into consideration for customization and upgrades.”
Chris Schmehl
Manager of Slot Operations
"Since implementing Adept, we’ve streamlined service, improved response times, and reallocated team members from manual dispatching to delivering direct guest support on the floor. Their team is incredibly responsive and open to feedback, consistently partnering with us to enhance the product and better support our operational goals."
Chris Schmehl
Manager of Slot Operations
"Since implementing Adept, we’ve streamlined service, improved response times, and reallocated team members from manual dispatching to delivering direct guest support on the floor. Their team is incredibly responsive and open to feedback, consistently partnering with us to enhance the product and better support our operational goals."
Joe Roybal
Chief Information Officer
“As a multi-property gaming enterprise, operational visibility and rapid response are critical to performance. Adept AMDS provides real-time intelligence and dispatch capabilities that allow us to operate more efficiently, respond faster, and continuously improve the guest experience on our gaming floor. It has become a foundational component of our daily floor operations and a platform our teams rely on to maintain performance, accountability, and consistency across properties.”
Joe Roybal
Chief Information Officer
“As a multi-property gaming enterprise, operational visibility and rapid response are critical to performance. Adept AMDS provides real-time intelligence and dispatch capabilities that allow us to operate more efficiently, respond faster, and continuously improve the guest experience on our gaming floor. It has become a foundational component of our daily floor operations and a platform our teams rely on to maintain performance, accountability, and consistency across properties.”
Lisa Siples
Director of Slot Operations
“As a Director of Slot Operations, I couldn’t be more satisfied with the decision to implement Adept USA’s casino dispatch system. The discovery and install were smooth, the training was quick and user-friendly, and the team was able to integrate the technology into practice rather easily.
Since going live, we’ve seen noticeable improvements in customer service response times and overall staffing efficiency. The real-time visibility has helped us deploy our team more effectively during busy periods as well as quickly identify games that are down, out of paper, etc.
Adept’s customer support is also outstanding — responsive, knowledgeable, and easy to work with.
Highly recommend for casinos looking to streamline operations and elevate guest service.”
Lisa Siples
Director of Slot Operations
“As a Director of Slot Operations, I couldn’t be more satisfied with the decision to implement Adept USA’s casino dispatch system. The discovery and install were smooth, the training was quick and user-friendly, and the team was able to integrate the technology into practice rather easily.
Since going live, we’ve seen noticeable improvements in customer service response times and overall staffing efficiency. The real-time visibility has helped us deploy our team more effectively during busy periods as well as quickly identify games that are down, out of paper, etc.
Adept’s customer support is also outstanding — responsive, knowledgeable, and easy to work with.
Highly recommend for casinos looking to streamline operations and elevate guest service.”
Dana Leibovitz
General Manager
“At Gulfstream Casino, we know that responsiveness on the slot floor directly impacts both the guest experience and overall performance. Adept’s Mobile Dispatch platform has enhanced our team’s efficiency by providing real-time alerts and a user-friendly interface that keeps our attendants focused on the guest, not the process. Their dependable support and seamless technology have helped us streamline operations and maintain a high standard of service across the floor.”
Dana Leibovitz
General Manager
“At Gulfstream Casino, we know that responsiveness on the slot floor directly impacts both the guest experience and overall performance. Adept’s Mobile Dispatch platform has enhanced our team’s efficiency by providing real-time alerts and a user-friendly interface that keeps our attendants focused on the guest, not the process. Their dependable support and seamless technology have helped us streamline operations and maintain a high standard of service across the floor.”
